Time for the adults to step in

Two weeks ago, a passenger was dragged off a plane. You would have thought someone would have learned something.  I guess someone did not get the memo.

If you are in customer service, you need to keep your cool.  If you can't, you have no business being a flight attendant.

If you cannot control your plane, you don't need to be a pilot.

If you dramatically raise prices, cram people into spaces meant for half that many and turning flying into a living hell, you need to resign as CEO.

Everyone refrain from flying for a day and watch what happens.  You can do it.  People are hooked together via social media, so you can coordinate a boycott.

But will they?

In any event, something has to change.  You have an escalating situation that has all ready turned violent.Clearly the airlines do not seem interested in changing anything and I see the passengers becoming more hostile and belligerent. 

As much as I don't like it, it might be time for the government to step in.  Time to guarantee a Passenger and Crew Bill of Rights.

If not, well, have a mop ready because blood is hard to get out of the carpet.

Flying the Unfriendly Skies

Is there any other industry that truly hates its customers more than the airline industry?

There is no reason that David Dao should have been bloodied and dragged off an airplane by police because the airline overbooked.

I have been shouting about airlines for years and now it seems America finally gets it.  Airplanes are to get you from point A to point B, not become airborne prisons where paying customers are frogmarched off a plane if they are being deprived of the seat they have paid for.

There was a time when it was fun to fly.  Now it is torture.  You are shoehorned into tinier seats, there is no food as prices rise and  increasingly confrontational staff.

Unless someone is vilonet and out of control, there should not be a policeman on a plane.

Natuarally, the airlines are always shouting about "security" and invoking 9/11, standing on the graves of nearly 3,000 people as an excuse to treat others as prisoners and make life unbearable for all on a plane.

I am not a fan of government intervention in businesses.  On the other hand, extreme actions lead to extreme reactions.

There is a Passenger Bill of Rights.  Time to enforce it and bring the police in on the right side for a change.

Beating the customer is not a good business model.  If you cannot understand that, airlines, go find another job.

And lose the attitude.

Or it'll be taken from you.