The airlines and their passengers are caught in a vicious cycle.
The passengers are squeezed into small cabins, leading to anger, especially after waiting in line for hours, dealing with security and getting ripped off on a never ending stream of "fees". They go bonkers which leads to stewardesses becoming more paranoid, which leads to more angry passengers and so on.....
The people making decisions that make everyone miserable--airline execs--are not on site to deal the with the misery, focusing only on how to squeeze even more dollars out of passengers who have become prisoners and air staff who are turning into prison guards.
If you are looking for a truly miserable place full of unhappy people, go to the airport. No one--passengers, staff, security--looks happy. It is a microcosm of everything that is wrong in the 21st century.
Something is going to give and it can be headed of by following the Golden Rule--treating others as you would like to be treated--but with such selfish, narcissistic people on all sides of the issue, it is hard to forsee anyone doing the right thing.
At least the news will be interesting.
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